B&H Photo Video Reviews
B&H Photo Video has an overall rating of 4.6 based on 29 reviews. Customer feedback on B&H Photo Video is mixed: B&H Photo Video reviewers highlight positive aspects like wide product selection, competitive pricing, knowledgeable customer service, fast shipping, which strongly appeal to photography enthusiasts, videographers, tech-savvy consumers, professionals in creative industries. However, B&H Photo Video is often criticized for its website navigation issues, occasional stock shortages, customer service wait times, return policy concerns.
29 reviews
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How would you rate B&H Photo Video?
All B&H Photo Video Reviews (29)
rita_Harrison84
May 19, 2026
"Smooth delivery to Germany"
I ordered a camera lens from B&H to Germany i was mostly worried about dealing with customs and not knowing where my package was. But everything went really smoothly for me. The lens was packed well, shipped fast, and I could follow the tracking the whole time without any confusion. It even showed up earlier than I expected, and I liked that the fees were clear upfront so I didn’t get hit with any annoying surprise charges. I’m really happy with how my order turned out.
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LeslieThrockmorton_75
May 16, 2026
"I had to exchange a lens, and…"
I had to exchange a lens, and it did go through fine in the end. The support team was helpful enough from what I could tell, but the updates felt slow and there was more back and forth than I expected. I don’t know if that’s always how it goes or if my case was just a little unlucky, but I wish the whole process had been quicker
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latoya1983
May 13, 2026
"Reliable delivery every time"
Not gonna lie, ordering from B&H has been super easy. I got a camera lens from them and it showed up exactly when they said it would. The tracking updated like it should, and the box arrived in good shape. I’ve ordered from them a few times now and haven’t had anything show up late, which is why I keep going back.
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rogergoodman1118
May 11, 2026
"Well-Packed and Arrived Fine"
The item was packed well overall. Nothing looked damaged when it arrived, so I’m happy with the packaging. Simple, solid job.
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ErinHartwell_86
May 05, 2026
"Checking out on B&H Photo Video was pretty…"
Checking out on B&H Photo Video was smooth!! I found what I needed without any hassle, my cart updated like it was supposed to, and the shipping and tax were shown clearly before I paid... which I always appreciate!!! I also liked that it wasn’t constantly trying to throw random extra stuff at me. Payment went through fast, and the order confirmation email showed up right away!! Simple experience overall... I’d definitely use them again.
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CLODFELTER
April 18, 2026
"I had been checking a few different places…"
I had been checking a few different places for this lens, and B&H was the only one that actually had it in stock. Ordering was quick and easy, and thankfully there wasn’t any weird backorder surprise after the fact. it was just a relief to get it ordered without any hassle...
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Pamela_voit91
April 18, 2026
"Great Deal for an Open Box Item"
I mean, this open box item looked brand new, and I ended up saving a good chunk of money. Definitely happy with it
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darlene1983
April 12, 2026
"Showed Up Way Faster Than Expected"
I ordered from bhphotovideo.com on a Monday night, figuring I probably wouldn’t see the package until much later in the week. But the shipping email came through quickly, and then it was at my door in two days. Everything was packed well, nothing looked rushed or careless, and there weren’t any annoying hold-ups. Definitely the kind of experience that makes me comfortable going back, especially when I need camera gear sooner rather than later
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RichardSampson
April 11, 2026
"The camera showed up clean and was packed..."
The camera showed up clean and was packed really well. The box did have a small dent, so I was a little worried at first... but everything inside was totally fine. Happy with it overall.
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MODY
April 08, 2026
"Backordered, but they handled it well"
My lens ended up being backordered, which was a little annoying. But to be fair, they kept me updated the whole time and shipped it when they said they would. Not a perfect experience, but overall it was fine.
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RAMOS
April 06, 2026
"Return Was Easier Than I Expected"
I had to return something to B&H i was a little nervous the refund was going to take forever, you know how that can be. But once they got the package back, the money showed up in just a few days. It wasn’t instant, but that seems reasonable, right? No extra hassle or weird back-and-forth either. I’m taking off one star just because dealing with returns is still kind of annoying in general, but overall it went better than I expected
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david_Pennell78
April 02, 2026
"Actually decent prices for once"
I shopped around a few different camera stores for the lens I needed, because apparently buying camera gear has to feel like solving a mystery. B&H ended up being cheaper than the others, and the shipping wasn’t ridiculous either, which is refreshing. So yeah, next time I need gear, I’m probably checking them first before wasting time bouncing between tabs...
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ErnestineBui_97
March 29, 2026
"Had a problem, messaged support, and…"
Had a problem, messaged support, and they got back fast. I explained what was going on, they looked into it, did their thing, and yeah, it got sorted without much hassle.
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charles_Skinner95
March 04, 2026
"Pretty helpful for figuring out camera gear"
I’m definitely not a pro, so I wasn’t totally sure what I should be looking for, but the product info here was way more detailed than I expected. The specs, mount details, and Q&A helped me compare a few lenses and, I think, kept me from buying the wrong one. The site kind of feels like it was put together by people who actually know camera gear, which made me feel a bit more confident.
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hello_rita203
February 10, 2026
"Annoyingly Easy Return"
I had to return a camera bag because it ended up being bigger than I thought it would be. I was expecting the usual hassle, but the return form was actually simple, the label showed up fast, and my refund came through a few days after they received it. I hate to admit it, but the whole thing was painless
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BATES
January 09, 2026
"Order verification was a bit of a hassle"
I ordered from B&H Photo Video and had to do the order verification thing before they shipped it out. At first I was a little annoyed because I just wanted the order to keep moving, and it felt kind of like when you’re ready to check out and then… you know. But the email was easy to understand, and once I replied they reviewed it quickly. Not perfect, but I get why they do it. After that, my order went through just fine.
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melinda_Mcquay77
January 03, 2026
"Quick and Easy"
I found what I needed fast, which I always appreciate because I don’t like spending too much time clicking around online. Checkout was simple and straightforward, and I felt comfortable getting through it without any hassle.
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Maureen.durham
December 18, 2025
"Wish There Were More Options"
As someone who really likes having a few different choices before deciding, I was a little disappointed. The selection felt limited, and I wish there had been more options to pick from.
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diane.Tucker
December 09, 2025
"Everything matched my order, so I’m happy with…"
Everything matched my order, so I’m happy with it. Nothing fancy or perfect-perfect, but it all came as expected and that’s good enough for me.
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james_Solomon76
December 08, 2025
"Helpful once I finally got through"
I was having trouble setting up a camera mic and had to reach out to B&H support. i was a little impatient because it took longer than I wanted to actually get connected with someone. But once I did, the guy really knew his stuff and helped me figure out the right cable without making it more complicated than it needed to be. Not a perfect experience, but overall it was solid
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B&H Photo Video Q&A
Hi, do you deliver to australia.
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I have never heard of this site before. they have an ipad air at a really good price. are they reputable enough to buy the ipad air from?
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Can you provide the email address of the store manager/ceo please. thank you. please send to me, matt ryan at the following address: mryan@creativehd.com.au thank you
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Do you carry nikon coolpix p100 lithium en-el5 3.7v 1100mah 4.1wh
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Can you provide the email address of the store manager/ceo please. thank you. please send to me, matt ryan at the following address: mryan@creativehd.com.au thank you
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